Back to Home

Refund Policy

At MastersGuide, we strive to ensure your satisfaction with our services. This Refund Policy outlines our guidelines for refunds and returns.

1. Refund Eligibility

You may be eligible for a refund if:

  • The request is made within 14 days of purchase
  • The service has not been substantially utilized
  • Technical issues prevented service delivery

2. Refund Process

To request a refund:

  1. Contact us at queries@gradprofile.com
  2. Provide your order details and reason for refund
  3. Allow up to one week for processing

3. Processing Time

Refund processing typically takes one week from the date of approval. The time for the refund to appear in your account may vary depending on your payment method and financial institution.

4. Non-Refundable Items

The following are non-refundable:

  • Completed consultations
  • Customized reports
  • Services used for more than 14 days

5. Contact

For any questions about our refund policy, please contact us at queries@gradprofile.com or visit us at:

DLF TechPark Noida
Noida, Uttar Pradesh
India